Privacy Policy

Lavanya Rej (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy.

This policy, together with our Terms of Use, outlines how we collect, use, store, and protect your data when you interact with our website, services, or communications.

Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller is:
Lavanya Rej

What We Collect

We may collect and process the following information:

Enquiry & Appointment Data: When you submit a form or contact us through the website or email.
Newsletter Subscription: If you sign up, your email is stored securely (e.g. Mailchimp). You may unsubscribe at any time.
Service Registration: Information submitted when booking or registering for services, stored securely within our systems.
Order & Payment Info: Handled securely by trusted third-party processors such as Stripe or PayPal.
Email & Communication Records: Stored securely for follow-up and reference.
Website Usage Data: We use tools like Google Analytics to collect usage data including IP address, location, and page visits. See our Cookie Policy for more details.

Use of Information

Your data helps us:

  • Respond to enquiries and provide service updates

  • Improve our website and overall user experience

  • Send relevant updates or offers (if you’ve opted in)

  • Deliver personalised services where applicable

IP Addresses & Cookies

We collect technical data about your device and use cookies to enhance performance and functionality. This allows us to better understand user behavior and improve usability. For more, please refer to our Cookie Policy.

Data Storage & Transfers

Some of your data may be stored or processed outside the EU. By using our services, you consent to this. We ensure that all data is managed securely and in compliance with GDPR. Payment information is encrypted and transmitted using SSL technology.

Please keep your login details confidential at all times.

Disclosure of Your Data

We only share your information with trusted partners or team members when necessary to deliver services. We will never sell or rent your data to third parties.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent at any time

  • Object to the use of your data for marketing purposes

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Access Requests

To request a copy of your personal data, please contact us directly. A small processing fee (up to £5) may apply.

Policy Updates

This policy may be updated periodically. Any changes will be posted on this page, and where appropriate, notified to you.

Contact

If you have any questions or concerns about how your data is handled, please get in touch with us through our usual communication channels.